FAQ
FAQ for Promotional Products Buyers (Frequently Asked Questions)
Check back often as this page is frequently updated.
Q: I can’t find the item I want?
A: Call or email your promotional products distributor. If you don’t have one, see “Contact Us” for this blog and we’ll be glad to help.
Q: Why are there additional charges?
A: The imprint on our products is customized for your business or organization. Each supplier/manufacturer has it’s own policy regarding setup, art charges, etc. Shipping is almost never included in pricing.
Q: What is an art charge?
A: Art charges are most often required when the customer supplied art isn’t in the proper format or quality to ensure quality output or imprint. The imprint is only as good as the art being used to product the imprint so extra services or steps may be required to get the artwork ready for the selected decoration process.
Q: What is the difference between an art charge and a setup charge?
A: An art charge is a charge to prepare proper art work. A setup or die charge is a charge for setting up the equipment, etc. for the decoration process. Die charges are usually associated with emboss, deboss and some metal molding processes. These are normally charged by the supplier or manufacturer as part of the decoration process.
Q: Sales Tax
A: Sales tax may be charged depending on your location and/or where the product is shipped. Residents (includes businesses) located in certain states will be charged applicable sales tax.
