FAQ for Promotional Products Buyers (Frequently Asked Questions)
Check back often as this page is frequently updated.
Q: What are Over-runs and Under-runs?
A: It is customary for over/under-runs of +/- 5-10% for promotional products. Most of the time it is +/- 5% and varies by supplier. This is a normal part of production process. If it is critical that you receive an exact quantity, please contact us for availability. Many suppliers charge a fee for exact quantities. More and more suppliers are shipping exact quantities, especially on larger items.
Q: What’s the best way to order?
A: You’re welcome to visit our online stores (Plano Promo or Logomall) to place orders or order inquiries but the best way is probably to call us or complete our contact form. Be sure to leave contact information if you get voice mail. The downside of publishing your phone number on the internet is that you get so many telemarketers and other calls that it’s hard to get real business accomplished. So, please leave your information and someone will get back to you as soon as possible. Our goal is to give the best customer service possible and we respect your time as well.
Q: I can’t find the item I want?
A: Call or email your promotional products distributor. If you don’t have one, see “Contact Us” for this blog and we’ll be glad to help.
Q: Why are there additional charges?
A: The imprint on our products is customized for your business or organization. Each supplier/manufacturer has it’s own policy regarding setup, art charges, etc. Shipping is almost never included in pricing.
Q: What is an art charge?
A: Art charges are most often required when the customer supplied art isn’t in the proper format or quality to ensure quality output or imprint. The imprint is only as good as the art being used to product the imprint so extra services or steps may be required to get the artwork ready for the selected decoration process.
Q: What is the difference between an art charge and a setup charge?
A: An art charge is a charge to prepare proper art work. A setup or die charge is a charge for setting up the equipment, etc. for the decoration process. Die charges are usually associated with emboss, deboss and some metal molding processes. These are normally charged by the supplier or manufacturer as part of the decoration process.
Q: Sales Tax
A: Sales tax may be charged depending on your location and/or where the product is shipped. Residents (includes businesses) located in certain states will be charged applicable sales tax. Texas residents are required to pay sales tax unless your business meets the requirements for exempt or resale purchases.
Q: Are Shipping Charges Accurate?
A: Shipping charges are a necessary part of this business. We don’t markup shipping charges but the charges are sometimes difficult to estimate. The shipping charges calculated on the online order forms may be overstated because of the estimates. We don’t process any orders automatically. You will be contacted to verify and confirm the order information as well as the shipping. Most online orders will have a final shipping amount less than the amount shown. The lower shipping rate is billed.
